Delivery options are limited to courier only. All orders, subject to availability and receipt of payment, will be fulfilled within one working day. Delays on the courier’s part is not grounds for returns or refunds. In order to prove delivery has taken place, the customer acknowledges that they themselves do not have to sign, but that any person at the given address can do so. Delivery will be at a fixed rate of R110 for all main centers in South Africa. Orders of R650 or more will qualify for frree shipping to all main centres, for a limited period. Courier delivery takes 2 -5 working days, depending on the destination. Main centers will generally receive their packages 2-3 days after their order is fulfilled. Outlying areas can estimate 4-5 working days. If your delivery has taken longer than these guidelines, please contact us so we can assist.
We are also offering a Collect in Store option - so if you're in the area, and would like to collect instead of paying for shipping or waiting for your order, you can simply select the Collect in Store option. As soon as your order is paid for and packed we'll let you know! We are located at Primovie Office Park, 185 Katherine Street, Sandton, 2196.
In the case of Midstream Estate residents, Nature Shack commits to, for a limited period, free next day delivery for all orders once fulfilled. (stock dependant). Delivery will take place by 18:00 on the delivey day, but may be earlier. This applies to business days only. No deliveries will take place on the weekend. Therefore if an order is received on a Friday, the customer can expect delivery by 18:00, on the following Monday, at the latest. Nature Shack delivers within South Africa only.